Refund Policy

This Refund Policy applies to all purchases made on AntiqFinds, operated by Apex Haven Limited (Hong Kong). Payments are processed by a third-party payment provider acting as merchant of record.

1. Free tier

The free tier (3 scans per day) involves no payment, so no refund applies.

2. Pay-per-scan credit packs (US$0.99 for 5 scans)

• Credits are delivered instantly upon purchase.
• Once any scan from a pack has been used, the pack is non-refundable.
• If you have purchased a pack and have not used any scans within 14 days, you may request a full refund.
• Unused credits do not expire as long as your account remains active.

3. Unlimited subscription (US$4.99/month)

• You may cancel your subscription at any time from your account settings — cancellation takes 2 clicks, with no retention screens.
• Cancellation stops future renewals. You keep access until the end of the current paid period.
• We do not provide pro-rated or partial refunds for the current billing period.
• We do not refund past billing periods, including periods in which the subscription went unused, unless required by local consumer law.
• If your first-ever subscription charge was made within the last 14 days and you have performed 5 or fewer scans during that period, you may request a full refund as a good-faith exception.

4. Statutory consumer rights

Nothing in this policy limits rights you have under mandatory consumer protection laws in your jurisdiction (for example, the EU Consumer Rights Directive). Where such laws apply and grant you a stronger right of withdrawal, those rights prevail.

Note for EU/UK customers: by starting to use the Service (performing your first paid scan) before the 14-day withdrawal period expires, you expressly request immediate performance and acknowledge that your right of withdrawal is lost once the digital service has been fully supplied to that scan.

5. Duplicate or erroneous charges

If you have been charged twice for the same purchase, or charged after cancellation, we will issue a full refund of the erroneous charge promptly upon verification.

6. Identification accuracy is not grounds for refund

Because the Service explicitly markets its estimates as non-professional and informational only, dissatisfaction with the accuracy of an identification or value range is not, on its own, grounds for a refund of used scans or completed subscription periods.

7. How to request a refund

Email billing@antiqfinds.com with the email address on your account, the order or subscription ID from your receipt, and the reason for the request. We respond within 5 business days. Approved refunds are returned to the original payment method within 5–10 business days.